AILEEN's CV
AILEEN GRACE HERNANDEZ PAGAYANAN
Barista | Food And Beverage Operations
Profile summary
Accomplished food and beverage professional with 8 years of progressive experience in guest service and front-of-house operations, backed by GCC experience across Dubai. Track record of managing daily food and beverage service operations, directing inventory tracking, and executing gaming floor operations. Dedicated to delivering consistent guest satisfaction and maintaining high service standards across diverse hospitality environments.
Career highlights
Beverage Service Operations: Managed daily food and beverage service operations while preparing hot and cold beverages according to company standards for guest satisfaction.
Floor Operations and Service: Executed guest services and floor operations by maintaining full knowledge of menu items and upholding cleanliness standards across dining areas.
Gaming Floor Operations: Directed gaming floor operations within a large integrated resort environment while managing high volume transactions involving chips, money, and cards.
Key skills
Professional experience
Directs daily service functions for the establishment, overseeing food and beverage delivery standards and inventory tracking protocols. Coordinates point of sale transactions and shift execution workflows to maintain operational consistency across all guest interactions.
- Prepares and serves hot and cold beverages and food items to company standards, ensuring consistent guest satisfaction.
- Handles guest payments accurately and efficiently at the point of sale.
- Packages menu items for takeaway and dine-in service.
- Tracks food and supply inventory to maintain smooth daily operations.
- Prepares end-of-shift reports, including cash reconciliation and sales summaries.
Managed guest services and floor operations by maintaining complete knowledge of menu items and promotions to guide dining choices while preserving presentation standards across the dining area.
- Greeted and escorted guests to tables to establish a welcoming first impression.
- Served food and beverage orders according to service procedures and sanitation standards.
- Maintained the cleanliness of tables, floors, and equipment throughout shifts.
Directed gaming floor operations within a large integrated resort environment, maintaining compliance and guest safety across active tables. Managed high volume transactions involving chips, money, and cards while preserving table pacing and accuracy.
- Explained game rules, processed bets, and delivered payouts with precision to maintain game integrity.
- Created an engaging, welcoming atmosphere for guests through positive and attentive interaction.
- Resolved guest questions and disputes professionally to maintain service quality.
Directed guest floor operations and service execution, overseeing table standards, workstation supply levels, and food quality checks across shifts.
- Delivered table service following company operating procedures.
- Maintained workstation and guest table readiness and cleanliness.
- Checked quality on food served to guests.
- Attended directly to guest requests during resort service.
- Prepared service backups to maintain operational flow.
Education
Languages
English · Professional
Filipino · Professional